Customer help
Open your account to review quotes, manage deliveries and contact your transporter.
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How can we help?
Find answers to common questions about using MoveAMotor.
Common questions
How does MoveAMotor work?
Submit your collection, delivery and vehicle details. Transporters can send quotes for your request. Compare prices and profiles, then choose a transporter and manage the booking through your account.
Are quotes automatic or instant?
Quotes are submitted by independent transporters. The time it takes to receive them depends on the job and transporter availability; an immediate quote is not guaranteed.
What information do I need?
Your collection and delivery locations, collection date, transport type, vehicle type, make, model and running condition. Add the registration when available. Your customer account also needs contact details.
Can I request enclosed transport?
Enclosed transport is available for cars, motorcycles and classic / prestige vehicles. Choose another transport type for incompatible vehicle categories.
How do I contact my transporter?
Open the booking under Your deliveries and use Message transporter. Call transporter is available when a contact number is on record.
How do I follow delivery progress?
Open Your deliveries for status updates and available collection/delivery evidence. A saved proof-of-delivery location is a handover record, not continuous live tracking.
What happens when the vehicle is delivered?
Review the delivery evidence and confirm receipt once you have received your vehicle. The booking then appears in Completed.
What does transporter verification mean?
MoveAMotor reviews the submitted verification documents. Review the transporter profile and insurance details for your journey; verification is not a guarantee of future performance or cover for every movement.
Where can I report a booking problem?
Open the relevant booking and use its report-a-problem controls where available. Keep your messages and collection/delivery evidence with the booking.
Where can I find payment and refund information?
Sign in to view the payment details for your booking. Use the booking’s report-a-problem controls if you need help with a delivery.
How do I change my password?
Use Forgot password on the sign-in page, or open Login & security in your account.
HELP & SUPPORT
How can we help?
Find guidance on quotes, bookings, payments and your account.
Already have a booking?
Open your account for messages, delivery details and problem-reporting controls.
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Frequently asked questions
Start with these common questions.
How do I request transport quotes?
Select Get a Quote, enter the collection, delivery and vehicle details, and create a customer account or log in to submit your request. Compare quotes sent by independent transporters before choosing.
Where can I see my booking?
Log in to your account. Customers can find booked journeys under Your deliveries, and transporters can find their booked work under Active deliveries. Open the relevant booking to view details and available actions.
How do I contact my transporter?
Open the booking under Your deliveries and use Message transporter. Call transporter is available when a contact number is on record.
What if there is a problem with a delivery?
Open the relevant booking and use its report-a-problem controls where available. Include clear details and any supporting evidence. Review the vehicle and delivery report before confirming receipt.
Get help for your account
Customer login
Transporter help
Open your account to manage jobs, customer messages, verification and proceeds.
For a booking issue, use the controls on the relevant booking and include clear details and any supporting evidence.
Need general guidance?
Find out how MoveAMotor works or get in touch.
HELP / FAQ
Find the answers you need
Guidance on requesting quotes, comparing transporters and managing your vehicle delivery.
How does MoveAMotor work?
Submit your collection, delivery and vehicle details. Transporters can send quotes for your request. Compare prices and profiles, then choose a transporter and manage the booking through your account.
Are quotes automatic or instant?
Quotes are submitted by independent transporters. The time it takes to receive them depends on the job and transporter availability; an immediate quote is not guaranteed.
What information do I need?
Your collection and delivery locations, collection date, transport type, vehicle type, make, model and running condition. Add the registration when available. Your customer account also needs contact details.
Can I request enclosed transport?
Enclosed transport is available for cars, motorcycles and classic / prestige vehicles. Choose another transport type for incompatible vehicle categories.
How do I contact my transporter?
Open the booking under Your deliveries and use Message transporter. Call transporter is available when a contact number is on record.
How do I follow delivery progress?
Open Your deliveries for status updates and available collection/delivery evidence. A saved proof-of-delivery location is a handover record, not continuous live tracking.
What happens when the vehicle is delivered?
Review the delivery evidence and confirm receipt once you have received your vehicle. The booking then appears in Completed.
What does transporter verification mean?
MoveAMotor reviews the submitted verification documents. Review the transporter profile and insurance details for your journey; verification is not a guarantee of future performance or cover for every movement.
Where can I report a booking problem?
Open the relevant booking and use its report-a-problem controls where available. Keep your messages and collection/delivery evidence with the booking.